Introduction

<aside>

Project Details

Team: Just me

Role: User research

Timeframe: 4-5 months (Jul - Nov 2024)

Tools: Figma, Zoom, PowerPoint

</aside>

From July 2024 to November 2024, I led a strategic user research project end-to-end on how and why outpatient physicians write clinical notes, culminating in a final presentation to key stakeholders. I also honed my user research expertise through a workshop series and 1:1 coaching.

Selina’s final Research UXD Presentation on outpatient notes was truly impressive in all aspects. She had direct, concise takeaways that were all backed by qualitative and quantitative data. The discussion was lively and it felt like folks in the room found her findings useful and wanted more, which is the best outcome to have.

Dana C., Director of UX

Results & Impact

📢 Key Outcomes

• Led to strategic development for clinical documentation and navigation tools
• Created reusable artifacts to inform product design and testing
• Shifted internal mental model on how to tackle note bloat from “how can we get clinicians to write shorter notes?” to “how might we help providers more easily find what they need in others’ notes?”

💡 Insights

I uncovered three key insights about notes that helped us understand the motivations and needs behind current documentation practices.

(1) Notes are a unique, centralized, all-purpose review tool

(2) Note length varies based on specialty needs and priorities

(3) Systemic and psychological factors prevent behavior change

Background